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nestago® Terms and Conditions

Last Updated: November 4, 2026

These Terms and Conditions ("Terms") govern your use of https://www.nestago.com (the "Website") and the services offered by Hause Associates, LLC, doing business as nestago® ("nestago," "we," "us," or "our"), including vacation, short-term and mid-term rental bookings, guest communications, text messaging, and property management inquiries (together, the "Services").

By using the Website or Services, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Website or Services.

Other agreements. Your stay is also governed by the rental agreement, house rules and listing details for the home you book. Homeowners are governed by their property management agreement. If those documents conflict with these Terms, the rental agreement or management agreement controls for that subject.

1. Using the Website

Eligibility. You must be at least 18 years old to book a stay or use the Services. The person who books must be at least the minimum age stated in the listing and must stay at the home.

Accurate information. You agree to give us true, current and complete information, including the number of guests, pets and vehicles. We may cancel a booking based on false or incomplete information.

Listing content. We work to keep photos, descriptions, amenities, rates and availability accurate, but errors happen. We may correct errors at any time, including after a booking, and will offer a refund if a correction materially changes your stay. Rates and availability can change until a booking is confirmed.

Acceptable use. You agree not to:

  • Use the Website for anything unlawful, fraudulent or harmful
  • Scrape, copy or harvest listings, photos or data by automated means
  • Interfere with the Website's security or operation, or upload malicious code
  • Impersonate anyone or submit someone else's personal or payment information
  • Book or attempt to book for a party, event or purpose prohibited by the listing

Intellectual property. The nestago® name, logo, photos, text and design are owned by or licensed to nestago and protected by law. You may view and print pages for personal, non-commercial use. Any other use requires our written permission.

2. Bookings and Stays

Confirmation. A booking is confirmed only when you receive a written confirmation from us and required payment, verification and signed rental agreement are complete.

Payments. Payments are processed by our third-party payment processor. We do not store full card numbers. You authorize us to charge the payment method you provide for the booking total, taxes, fees, damage-protection products you select, and any charges allowed under your rental agreement.

Cancellations and refunds. The cancellation policy shown on the listing and in your rental agreement applies. We strongly recommend travel insurance.

Booking platforms. If you book through Airbnb, Vrbo, Booking.com or another platform, that platform's terms, payment rules and cancellation policy also apply. Payments and refunds for those bookings are handled by the platform.

Guest conduct. You are responsible for everyone in your party and all visitors. You agree to follow the house rules, occupancy limits, parking limits, pet rules, quiet hours, and local laws. Parties and events are prohibited unless approved in writing. We may end a stay without refund for serious violations, unsafe behavior, or excessive noise or neighbor complaints.

Damage. You are responsible for damage, missing items and extra cleaning beyond normal wear and tear caused during your stay, as set out in your rental agreement, damage waiver or security deposit terms.

Access and entry. We or our team may enter a home with reasonable notice for maintenance, inspections or repairs, and without notice in an emergency or to protect the home or guests.

Property devices. Some homes use smart locks, noise monitors or exterior cameras as disclosed in the listing. Tampering with or disabling them is a violation of these Terms. No home has recording devices inside living or sleeping areas.

Circumstances beyond our control. If a home becomes unavailable or unsafe because of events outside our control (such as severe weather, utility outages, natural disasters or government orders), we will try to offer a comparable alternative or a refund for unused nights. We are not responsible for other travel costs.

3. Text Messaging Terms

Program. nestago sends text messages about reservations, check-in and access instructions, stay support, property and owner updates, and replies to inquiries. Marketing texts are sent only to people who separately opt in.

Consent. By providing your mobile number and opting in (for example, by checking a box on a form, texting us first, or agreeing during booking), you agree to receive texts from nestago at that number, which may be sent using automated technology. Consent is not a condition of any purchase or booking.

  • Message frequency varies.
  • Message and data rates may apply.
  • To opt out, reply STOP. You'll receive one confirmation text and no further messages. To rejoin, reply START.
  • For help, reply HELP, email reservations@nestago.com or call 719-300-4100.
  • Carriers are not liable for delayed or undelivered messages.
  • Supported on major U.S. carriers.

You agree to tell us if you change or give up your mobile number. Mobile information and opt-in data are not shared with third parties or affiliates for marketing or promotional purposes; see our Privacy Policy.

4. Homeowners

Revenue estimates, rental projections and proposals on the Website or from our team are estimates only, not guarantees of income, occupancy or results. Management services begin only under a signed property management agreement, which sets the fees, responsibilities and terms.

5. Third-Party Services

The Website and Services may link to or rely on third parties, such as booking platforms, payment processors, maps, guidebook recommendations and local businesses. We do not control and are not responsible for their content, services or policies. Recommendations of local activities or businesses are for convenience only.

6. Reviews and Content You Submit

If you submit reviews, photos, messages or feedback, you confirm they are truthful and yours to share. You give nestago a non-exclusive, royalty-free, worldwide license to use, display and share that content to operate and promote our Services. We may remove content that is unlawful, abusive, false or unrelated to your stay. We do not pay for or offer incentives in exchange for positive reviews.

7. Disclaimers

The Website is provided "as is" and "as available." To the fullest extent allowed by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not guarantee the Website will be uninterrupted or error-free.

Homes are private residences, not hotels. Features such as hot tubs, fire pits, stairs, decks, grills, wildlife and outdoor terrain carry inherent risks. You use them at your own risk and must supervise children and guests.

8. Limitation of Liability

To the fullest extent allowed by law, nestago and its owners, employees, contractors and homeowners will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost travel costs or loss of enjoyment, arising from the Website or Services. Our total liability for any claim will not exceed the amount you paid nestago for the booking or service giving rise to the claim, or $100 if you paid nothing. Nothing in these Terms limits liability that cannot be limited by law, such as for gross negligence or willful misconduct.

9. Indemnification

You agree to defend, indemnify and hold harmless nestago, its owners, employees, contractors and the homeowners of the properties we manage from claims, damages, losses and costs (including reasonable attorneys' fees) arising from your breach of these Terms or your rental agreement, your misuse of the Website or a home, or the acts of anyone in your party or visiting you.

10. Disputes and Governing Law

Talk to us first. Before filing any claim, you agree to contact us at reservations@nestago.com and try to resolve it informally for at least 30 days.

Governing law and venue. These Terms are governed by the laws of the State of Colorado, without regard to conflict-of-law rules. Any dispute not resolved informally will be brought only in the state or federal courts located in El Paso County, Colorado, and you consent to their jurisdiction. Either party may bring an eligible claim in small claims court.

11. General

  • Changes. We may update these Terms at any time. The "Last Updated" date shows the latest version. Changes apply to bookings made after they are posted.
  • Termination. We may suspend or end your access to the Website or Services if you violate these Terms.
  • Severability. If any part of these Terms is unenforceable, the rest stays in effect.
  • No waiver. Our failure to enforce a term is not a waiver of it.
  • Assignment. You may not transfer your rights under these Terms. We may assign them, including in a sale or transfer of our business.
  • Entire agreement. These Terms, our Privacy Policy, and any rental or management agreement are the entire agreement between you and nestago about their subject.

12. Contact Us

Hause Associates, LLC, dba nestago®
14½ Iowa Avenue
Colorado Springs, CO 80909
United States
Email: reservations@nestago.com
Phone: 719-300-4100